Privacy Policy

Last Updated: 11/10/2025

1. Introduction

Welcome to CreateRunPlan ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at createrunplan.com (the "Service").

2. Information We Collect

2.1 Personal Information You Provide

We collect the following personal information when you:

  • Create an account: Name, email address, and profile picture (from Google)
  • Submit a contact form: Name, email address, subject, and message
  • Generate running plans: Running goals, experience level, preferences, and other fitness-related information you provide

2.2 Information Automatically Collected

When you use our Service, we automatically collect certain information:

  • Usage Data: Pages visited, time spent on pages, and interaction with features
  • Device Information: Browser type, operating system, IP address
  • Cookies and Tracking: Session cookies and analytics tracking via Google Analytics and PostHog

2.3 Payment Information

Payment information is processed through Stripe. We do not store your credit card information directly. We only retain a Stripe customer ID to manage your subscription and billing.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our Service
  • Generate personalized running plans using AI based on your inputs
  • Process payments and manage subscriptions
  • Send you welcome emails and important service notifications
  • Respond to your inquiries and support requests
  • Analyze usage patterns to improve our Service and user experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect and process your information:

  • Google OAuth: For authentication and account creation
  • Stripe: For payment processing and subscription management
  • Google Analytics: For website traffic analysis, marketing performance tracking, and understanding user behavior
  • PostHog: For product analytics, feature usage tracking, and user experience optimization
  • Google Generative AI: For generating personalized running plans based on your inputs
  • Email Service Provider: For sending transactional emails (via Nodemailer)

Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their policies.

5. Data Storage and Security

Your data is stored in a secure PostgreSQL database. We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

  • Session Management: To keep you logged in and maintain your session
  • Analytics: To understand how you use our Service (via Google Analytics and PostHog)
  • Performance Monitoring: To track website performance and identify technical issues
  • Marketing Analysis: To measure the effectiveness of our marketing efforts and understand traffic sources

You can control cookies through your browser settings or our cookie consent banner. Please note that disabling certain cookies may affect your ability to use some features of our Service. For more details, see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or compliance purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request transfer of your data to another service
  • Opt-Out: Opt out of marketing communications

To exercise these rights, please contact us at support@createrunplan.com.

9. Children's Privacy

Our Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. By using our Service, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@createrunplan.com