Contact
Most answers are below. If yours isn't, write to support@createrunplan.com or use the form.
Common answers
Cancel your subscription
In Plan & billing, choose Cancel subscription. Your coach keeps going until the end of your current billing period, and you won't be charged again. After that you can still see your plan and history. If you haven't subscribed, there's nothing to cancel: we never asked for a card.
Get a refund
Email support@createrunplan.com within 14 days of a payment and we'll review it.
Import runs
In your coach, open Import runs and choose where your runs are: Apple Health, Garmin, or another watch's FIT, GPX or TCX files. Your browser reads the files and sends us only each run's start time, duration, distance and heart rate. Your coach logs the planned runs they match, from the last 12 months. It isn't a live sync, so import again whenever you like. Importing needs an active trial or subscription, and your consent to store your heart rate and run data.
Download or delete your data
In Account, under Your data, Download your data gives you a copy of everything we hold, as a JSON file. Under Delete account, Delete account deletes your account and everything in it, cancels a web subscription straight away, and can't be undone. In the app, both are in Settings, Account. A subscription bought in the app is cancelled in the App Store or Google Play. Both work whether or not you're subscribed. More on deleting your account.
Change your running days
In your coach's settings, under Schedule, change your running days. Your coach replans this week around them if you haven't logged or changed a run in it yet; otherwise they apply from the next week it plans. Changing days needs an active trial or subscription.